Comments on: How To Handle Customer Support With Little Or No Staff Using A Virtual Phone System

By: glynis

glynis — Wed, 25 Aug 2010 07:45:22 +0000

Virtual phone system boost up business image and accessibility.

By: Carmen Sognonvi

Carmen Sognonvi — Wed, 14 Jul 2010 02:05:18 +0000

Ah excellent – thanks, Steve! By the way your blog has the best header graphic I’ve ever seen. Love it!

By: Small Business News: Social Media and Other Tools | MostTalkedNews.com

Small Business News: Social Media and Other Tools | MostTalkedNews.com — Tue, 13 Jul 2010 06:03:23 +0000

[...] customers to your business while not loosing the ones you already have. M4B MarketingTechVirtual phone systems and your small business. Just as social media transforms the networking and marketing aspects of traditional business, [...]

By: Steve

Steve — Tue, 13 Jul 2010 05:30:29 +0000

Hi Carmen,

Ring Central definitely offers call recording. http://www.ringcentral.com/office/phone-system-features.html#CallManagement

By: Carmen Sognonvi

Carmen Sognonvi — Tue, 13 Jul 2010 05:24:31 +0000

Awesome post! I see that you recommend Ring Central but that doesn’t seem to include call recording. Any tips for a service that includes call recording? Thx!

By: Steve

Steve — Fri, 09 Jul 2010 14:46:24 +0000

@Carol
I’ve found that there are many services out there that have similar functions and they are all reasonably priced so it’s a no brainer. Thanks for sharing your experiences

By: Carol Dunlop

Carol Dunlop — Thu, 08 Jul 2010 18:55:55 +0000

We have used Accessline for years in conjunction with Vonage. I don’t think that I could live without it. Our clients call into one number, but as you mentioned with the prompts, you can transfer them to other “departments” or wherever. Also, you can connect to both services over the web and manage calls from there.

Good article on breaking down the really neat things you can do with virtual phones.

By: Your Virtual Office with Skype « Web Biz Finance

Your Virtual Office with Skype « Web Biz Finance — Wed, 07 Jul 2010 02:30:14 +0000

[...] can also become part of your virtual phone system. Steve at MyWifeQuitHerJob.com has an excellent article on how a virtual phone system can make your small business look and [...]

By: Steve

Steve — Tue, 06 Jul 2010 23:58:41 +0000

@Tyler
Thanks! The funny thing is that every time before I hit submit, I get apprehensive about whether I’m writing about stuff that everyone already knows and does. After all, shouldn’t tracking and stalking your customers be second nature to someone running an online store?

By: Tyler WebCPA

Tyler WebCPA — Tue, 06 Jul 2010 16:34:37 +0000

What I love about this blog, other than the refreshing writing style, is your nerdy love of collecting information and putting it to use. You know what time your customers call and from where when most of my clients can’t even tell me simple stuff like cash or sales! I just did something on VoIp; I’ll take another look at it and see if I can’t link to this article.