Comments on: Customer Stories: Discount On A Huge Order

By: B7

B7 — Fri, 30 Jan 2009 21:45:07 +0000

That’s great. Successful businesses choose their customers and don’t sell to anyone who is a pain up their ass. Customers who hammer on price have no loyalty, so the chance of her buying again is quite slim. Its great to say no to low quality customers and get rid of them forever. The challenge is to have fun in the process!

By: Ron@TheWisdomJournal

Ron@TheWisdomJournal — Thu, 29 Jan 2009 06:58:49 +0000

I have similar experiences in retail lumber, only then, people are spending thousands. Our profit margins are exceedingly slim and people always start off with something like, “My brother-in-law’s best friend’s son’s guitar teacher is a part time homebuilder and he says these windows are overpriced by 40 percent,” when I have the exclusive on the territory and I’m only making 15 percent on them! Or the guy who asks how much one interior door costs, then asks for quantity discounts … he needed two.

I started telling customers that I gave quantity discounts on full truckloads. After all, that’s where I got MY discounts!

By: Wayne Liew

Wayne Liew — Thu, 29 Jan 2009 01:27:07 +0000

Steve, I think you handled the situation quite well. People have been highlighting the importance of knowing “Customer is King” but for some instances like this one, we shall not give in unless she is a loyal customer, who might be evangelizing your products and company.

By: Steve

Steve — Thu, 29 Jan 2009 00:40:12 +0000

@JB @saver queen

The reality is that we get customers like this fairly often. They think that they can demand better pricing because of some preconceived notion. I’m just really glad that we also get really polite customers as well to balance things out.

By: JB

JB — Wed, 28 Jan 2009 19:23:30 +0000

That’s a pretty hilarious account. You definitely kept your cool though. Got to love customers with an entitlement attitude.

By: Saver Queen

Saver Queen — Wed, 28 Jan 2009 18:14:58 +0000

Hahaha, that’s unreal. Why do some people think they are entitled to whatever they want. I come from the nonprofit sector and it reminds me of people who expected us to bend over backwards in stewarding them, providing them with lavish treats and drinks at events, just for giving $25 or $50 a year… unbelievable.