Comments on: Customer Stories: Discount On A Huge Order

By: Jerrick

Jerrick — Tue, 05 Apr 2011 06:13:30 +0000

You unable to give her discount, maybe you can give her a small offer that better than nothing. Maybe a free handkerchief for how many order. Or maybe next order they will get what benefit from you.
This show that next time you need to have a clear for customers such as term and condition that how much products onward will get discount .
What i solve this is i put an inquiry form which they need to write down how much they need, so we get the detail from that and contact back them .

By: Steve

Steve — Tue, 25 Jan 2011 15:58:40 +0000

@Merlin
Love your name by the way. That is one hilarious story!

By: Merlin

Merlin — Sun, 23 Jan 2011 03:19:13 +0000

Hi,
that’s like when I was living in Thailand years ago, and I asked two carpenters to make up a wooden box with a ledge sticking out at the bottom [think an "L" shape].

I gave them a clear drawing with the dimensions marked in mm, and they gave me a price which seemed very reasonable, and they told me they would have it done later that afternoon. That also seemed normal, I thought it would only take them a half an hour to cut the pieces and screw them together.

4 hours later a large truck arrived outside the building, and someone came in and asked me if there was another way in, as they couldn’t get it in the door…

They’d read the dimensions as cm, not mm!!!

By: B7

B7 — Fri, 30 Jan 2009 21:45:07 +0000

That’s great. Successful businesses choose their customers and don’t sell to anyone who is a pain up their ass. Customers who hammer on price have no loyalty, so the chance of her buying again is quite slim. Its great to say no to low quality customers and get rid of them forever. The challenge is to have fun in the process!

By: Ron@TheWisdomJournal

Ron@TheWisdomJournal — Thu, 29 Jan 2009 06:58:49 +0000

I have similar experiences in retail lumber, only then, people are spending thousands. Our profit margins are exceedingly slim and people always start off with something like, “My brother-in-law’s best friend’s son’s guitar teacher is a part time homebuilder and he says these windows are overpriced by 40 percent,” when I have the exclusive on the territory and I’m only making 15 percent on them! Or the guy who asks how much one interior door costs, then asks for quantity discounts … he needed two.

I started telling customers that I gave quantity discounts on full truckloads. After all, that’s where I got MY discounts!

By: Wayne Liew

Wayne Liew — Thu, 29 Jan 2009 01:27:07 +0000

Steve, I think you handled the situation quite well. People have been highlighting the importance of knowing “Customer is King” but for some instances like this one, we shall not give in unless she is a loyal customer, who might be evangelizing your products and company.

By: Steve

Steve — Thu, 29 Jan 2009 00:40:12 +0000

@JB @saver queen

The reality is that we get customers like this fairly often. They think that they can demand better pricing because of some preconceived notion. I’m just really glad that we also get really polite customers as well to balance things out.

By: JB

JB — Wed, 28 Jan 2009 19:23:30 +0000

That’s a pretty hilarious account. You definitely kept your cool though. Got to love customers with an entitlement attitude.

By: Saver Queen

Saver Queen — Wed, 28 Jan 2009 18:14:58 +0000

Hahaha, that’s unreal. Why do some people think they are entitled to whatever they want. I come from the nonprofit sector and it reminds me of people who expected us to bend over backwards in stewarding them, providing them with lavish treats and drinks at events, just for giving $25 or $50 a year… unbelievable.