Comments on: Customer Stories: I’m Lost And Can’t Find Your Store

By: Carla

Carla — Mon, 23 Feb 2009 21:42:05 +0000

This doesn’t surprise me either. There are many people who never have to use a computer for work or otherwise so they have no clue how to use the World Wide Web. My RN mother is one of them. *sigh*

By: J.H. Thompson

J.H. Thompson — Sun, 22 Feb 2009 21:01:13 +0000

I wonder what I would ask Mahler if I had the chance to travel back in time and meet him in person.

By: Scott Mahler

Scott Mahler — Fri, 20 Feb 2009 18:36:23 +0000

Sadly this story doesn’t surprise me. Being a computer programmer myself, I certainly don’t expect people to understand technology the way I do. That being said, I am continously shocked by the lack of knowledge out there. I don’t blame the people; I think the problem is that technology changes so fast and people are so busy that it is difficult for them to keep up with it all. I guess we all just have to maintain patience, which is one of the most important traits to have when you’re working for yourself anyway.

By: kelly

kelly — Fri, 20 Feb 2009 06:35:56 +0000

P.S. I have visitors asking how to subscribe via rss too. Once they know (when you point them in the right direction), it will be easier.

By: kelly

kelly — Fri, 20 Feb 2009 06:35:00 +0000

All’s not lost – people tend to remember who they spoke to even if they don’t remember where they bought online. Always encourage your customers to bookmark your page. Tell them to use Digg or StumbleUpon.

Search engine rankings don’t always remain the same. This is true!

By: I Can't Find A Job

I Can't Find A Job — Fri, 20 Feb 2009 01:45:27 +0000

Wow, that’s horrible. That lady actually cost you money by clicking on your Adwords. It blows my mind that people can’t do the most simple things online…

By: Gab Goldenberg

Gab Goldenberg — Thu, 19 Feb 2009 23:07:04 +0000

I guess I would have support staff ask them to read what’s in the address bar, and explain what that is if they’re not familiar. Explain in really simple terms where to find it. Then if it’s not your domain, have em switch it.

Note: This is also better than having them check the logo, because it avoids phishing more precisely.

By: Ashley @ Wide Open Wallet

Ashley @ Wide Open Wallet — Thu, 19 Feb 2009 19:14:41 +0000

oh no! That’s terrible…. but funny.

I used to help people file their rebates (for a computer no less) online and wow. I would have to start with “See the blue E on your screen… double click that.”

Then I moved on to helping people make credit card payments online. I’m tellin ya… there are some very unsavvy tech people out there.

By: shea

shea — Thu, 19 Feb 2009 00:17:47 +0000

That’s great.
and, I like Dr. House too, Richard.

By: Gerardo

Gerardo — Wed, 18 Feb 2009 21:52:43 +0000

wow that sucks