Comments on: Should You Trust Your Customers?

By: john

john — Mon, 05 Oct 2009 21:49:05 +0000

I don’t have much to say direct from my end. But may i just ask if “HOW DO YOU DO NOW?”

Thanks

john

By: Nandu Nair

Nandu Nair — Tue, 27 Jan 2009 08:40:47 +0000

I would say yes we should trust the customer as trust will help not only retain existing customers but also attract new customers

By: Steve

Steve — Tue, 20 Jan 2009 02:18:00 +0000

Thanks Charles,

I just took a look at both websites and your credentials are impressive. Glad you enjoyed the article. I’m sure that I’ll have more material to submit in future posts. Thanks for the opportunity.

By: Charles H. Green

Charles H. Green — Tue, 20 Jan 2009 01:54:03 +0000

Steve,

Congratulations on having your article picked as one of the Month’s Top Ten blogposts for the Carnival of Trust.

You can see the Carnival of Trust this month at Diane Levin’s MediationChannel, at
http://mediationchannel.com/2009/01/12/january-2009-carnival-of-trust/

The Carnival of Trust is the brainchild of Charles H. Green at TrustedAdvisor.com. You can read more about the Carnival (past carnivals, how to submit) at
http://trustedadvisor.com/trustmatters.carnivalofTrust/

Congratulations. And I really enjoyed the article. (For what it’s worth, I would have trusted all three. But that’s just me. Good food for thought, thanks).

Charles H. Green

By: Mediation Channel » January 2009 Carnival of Trust

Mediation Channel » January 2009 Carnival of Trust — Mon, 12 Jan 2009 15:32:40 +0000

[...] wealth on a single income at MyWifeQuitHerJob.com. He asks and answers the question, “Should You Trust Your Customers?” through three compelling real-life examples drawn from the online business he and his wife [...]

By: Steve

Steve — Wed, 07 Jan 2009 17:00:25 +0000

Hi Giovanna,

It’s interesting. I used to sell computer parts as well and I found that tech buyers tend to less trustworthy in general. I had several people try to return equipment that was “fried” that they denied they broke themselves. I also had people try and return different items than they purchased. In any case, I agree with you. Trust first unless there’s a reason not to.

By: Giovanna Garcia

Giovanna Garcia — Tue, 06 Jan 2009 21:16:22 +0000

Well, I had a computer shop for 13 years. I always try to see the good in people, so I would believe the customer unless I know some that tells me different.

Thank You,
Giovanna Garcia

By: Carla

Carla — Tue, 06 Jan 2009 01:04:26 +0000

@Steve

This is interesting because USPS has been more reliable than FedEx in my recent experience.

I don’t know if Saks got their money back, but they did end up crediting me for the cost of shipping (even though it wasn’t their fault). The difference is, large companies can afford to do that, we cant!

By: Steve

Steve — Tue, 06 Jan 2009 00:56:46 +0000

Hi Carla,

That’s interesting. I wonder if Saks complained to FedEx and got their money back. I tried to contact USPS on the phone, online and in person to no avail. They just don’t seem to care. Marking the package as delivered is totally wrong. It just sucks that there’s no way to track things and hold the delivery guy accountable for his actions. Once we sell enough volume to negotiate with UPS or FedEx, USPS will be a thing of the past. I hate USPS. They are the most unreliable carrier of them all.

By: Steve

Steve — Tue, 06 Jan 2009 00:53:29 +0000

Hi Ashley,

I actually didn’t get the age of that woman, but she definitely sounded at least in her 50’s if not older. Maybe it’s the nature of what we sell, but we do get a fair percentage of people who aren’t comfortable with credit card transactions online.