Comments on: What Your Customer Really Wants – Lessons Learned From Taking Customer Support Calls

By: Joe - Compare Dog Insurance

Joe - Compare Dog Insurance — Sun, 03 Jan 2010 01:18:38 +0000

The adage that the “customer is always right” is out the window. It doesn’t give them a license to belittle the customer service agent.

By: Irish Entrepreneur

Irish Entrepreneur — Wed, 04 Nov 2009 08:49:32 +0000

“You Can’t Always Listen To The Customer!” -right, some customers just want to take advantage of the fact that they are “customers”.

By: Pau

Pau — Mon, 19 Oct 2009 20:09:37 +0000

This is really helpful information!, I like the “I need things exactly perfect” advice.

By: MGL

MGL — Sun, 27 Sep 2009 12:16:03 +0000

Lately I’ve been getting a lot of requests for trade outs. I don’t mind them, but the landlord won’t let me trade out for the rent. I’ve been working on this problem for a while now. Any suggestions?

By: Michele | Writer's Round-About

Michele | Writer's Round-About — Fri, 25 Sep 2009 18:38:58 +0000

LOVE that antique phone in the photo!

You know, I learned that too: the number one rule of customer service is to always listen to the customer — that the customer is always right.

Thanks for sharing your insight, Steve!

By: Laura Spencer

Laura Spencer — Fri, 25 Sep 2009 18:33:54 +0000

Great tips concerning customer service from someone who has actually been there.

The “I just want to talk” customer is the most disturbing in my opinion. You know that they are probably lonely, but you have a business to run.