Category: Customer Support

Having a great customer service strategy is essential to the success of your ecommerce store.

This section will teach you how to handle customer service with a very lean team and the necessary software to do so.

The Best Phone Answering Service For Small Businesses In The US

Are you struggling to keep up with the volume of incoming phone calls to your business? More than ever, customers expect a high level of service, as it's often the only thing…

Case Studies

Gorgias Review – How To Cut Customer Service Costs By 30%

This post will provide you with a comprehensive Gorgias review and detailed examples of how Gorgias has reduced my customer service costs by over 30% for my ecommerce store. When it comes…

Case Studies

Crazy Customer Service Stories – Lessons Learned Answering Calls For Our Wedding Shop

I’ve been hung up on. I’ve been cursed out. I’ve been been treated like a minimum wage worker. But I’ve always sucked it up because that’s what it takes to run a…

Case Studies

Customer Service Skills: How Would You Handle These Awkward Situations?

If you’ve been selling physical products online for any length of time, chances are you’ve hit a few snafus along the way that where good customer service skills have come in handy.…