Follow On TwitterCustomer Stories – Should I Go Through With the Marriage?
I don’t know why, but for some reason, our customers always want to tell me their life story when they make a purchase over the phone. They nonchalantly ask me about the merchandise and then slowly steer the conversation towards what’s going on in their life. In some extreme cases, they ask me for advice, not on the products mind you, but on personal life decisions. My wife says that I’m extremely polite on the phone with customers but I don’t think that I come across as a psychiatrist! In any case, the following lady clearly needed professional assistance with her situation. Maybe I should consider becoming a shrink?
Customer: Yes I would like to order some personalized handkerchiefs for the groom and his groomsmen. I was thinking of embroidering my name and the grooms name along with the wedding date on the handkerchiefs.
Me: No problem. What would you like them to say and what thread color would you like?
Customer: Please embroider them with (…blah blah…and blah blah).
Me: And what thread color would you like?
Customer: Please use dark blue as the thread color…..On second thought screw it…make it pink, hot pink. This is my wedding and I should be able to choose the colors that I want to choose!
Me: … (Yikes!)…
Customer: Did you know that my fiance has not helped at all with the wedding planning? Here I am calling places and shopping for his groomsmen for christs sake. This is clearly his responsibility. I don’t think that this wedding means anything to him at all. Don’t you think that the groom should help out with the wedding planning as well?
Me: Um….
Customer: Are you married?
Me: Yes ma’am.
Customer: Did you help out with the wedding planning or did you leave all of the planning to the bride?
Me: I..uh….don’t remember…I’m sure your fiance is doing the best he can.
Customer: Do you know what he did last week? He didn’t go to our cake tasting with me because of some stupid basketball game on television. I hate March. All he does is plaster himself in front of the television and ignore everything else. Sometimes I wish that he’d get his lazy ass off the couch.
This couple seemed like they were married already:)
Me: Are you referring to college basketball ma’am?
Customer: How did you know? Don’t tell me you watch that too?
Actually, I’m a die hard Stanford mens basketball fan but I didn’t want to let her know.
Me: I don’t watch the tournament, but I do know that it is very popular with a lot guys. I think he’s just getting caught up in the moment…
Customer: Sometimes I question whether I should go through with it. You know what I mean? I should be his number one priority.
Me: Of course…
Meanwhile, I was thinking to myself…are you going to continue with the purchase or what?
Customer: Ok what do you think I should do, dark blue or pink? Pink is my wedding color but my fiance absolutely hates pink.
Me: Honestly, I think dark blue is a more masculine color and the last thing you need is to create an argument over the thread color of a handkerchief that he has to carry. I personally think that the blue thread will not clash with the rest of the colors in your wedding.
Customer: Ok…Dark blue it is.
Crisis averted! You can call me Doctor Steve from now on. I just saved yet another marriage!
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