Comments on: Customer Stories: The OverDraft Fee Fiasco http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/?utm_source=rss&utm_medium=rss&utm_campaign=customer-stories-the-overdraft-fee-fiasco Starting An Online Business When Your Wife Wants to Stay at Home With the Kids Tue, 22 May 2012 08:31:20 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Rikki http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-7360 Rikki Wed, 22 Feb 2012 19:09:26 +0000 http://mywifequitherjob.com/?p=9595#comment-7360 If you can't block e-checks, add an outrageous processing fee to them. That will discourage e-checks. If you can’t block e-checks, add an outrageous processing fee to them. That will discourage e-checks.

]]> By: embeenie http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-5933 embeenie Tue, 21 Jun 2011 18:37:46 +0000 http://mywifequitherjob.com/?p=9595#comment-5933 Fortunately we don't get a whole lot of e-checks, but whenever we do, it's a nightmare. People don't seem to realize that it can take an e-check a while to clear, so they get really upset when seven days have passed and they haven't received their order (I find this particularly interesting because many of our e-check-using customers are in Europe, so unless they choose expedited shipping, it's going to take at least ten days for them to receive their order anyway!) I love most aspects of my job in internet retail, but the customers...sometimes they drive me nuts. I've been reading some of the posts on this website and I keep thinking, "Hey, I can relate to that!" It's like you took excerpts straight out of my work life... Fortunately we don’t get a whole lot of e-checks, but whenever we do, it’s a nightmare. People don’t seem to realize that it can take an e-check a while to clear, so they get really upset when seven days have passed and they haven’t received their order (I find this particularly interesting because many of our e-check-using customers are in Europe, so unless they choose expedited shipping, it’s going to take at least ten days for them to receive their order anyway!)

I love most aspects of my job in internet retail, but the customers…sometimes they drive me nuts. I’ve been reading some of the posts on this website and I keep thinking, “Hey, I can relate to that!” It’s like you took excerpts straight out of my work life…

]]> By: Yondel http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-4960 Yondel Mon, 18 Oct 2010 01:44:24 +0000 http://mywifequitherjob.com/?p=9595#comment-4960 See I had a simmilar experience from your customer's point of view. It wasn't echeck though. I was doing facebook ads and paid through paypal. When checking out PayPal never asked how I wanted to pay and my default is always my debit card so I assumed thats what would be charged. Sadly, they charged another account and tried to charge it twice causing me to go 70 in the negative. I feel that PayPal has a few things to fix. Thankfull my bank refunded one of the overdraft fees because of our customer relations but this made my facebook ads experience horrible. See I had a simmilar experience from your customer’s point of view. It wasn’t echeck though. I was doing facebook ads and paid through paypal. When checking out PayPal never asked how I wanted to pay and my default is always my debit card so I assumed thats what would be charged. Sadly, they charged another account and tried to charge it twice causing me to go 70 in the negative. I feel that PayPal has a few things to fix. Thankfull my bank refunded one of the overdraft fees because of our customer relations but this made my facebook ads experience horrible.

]]> By: zhadica http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-4821 zhadica Fri, 17 Sep 2010 19:06:07 +0000 http://mywifequitherjob.com/?p=9595#comment-4821 You can "disallow" (aka block) eChecks. I had a couple negative experiences as well and changed a setting in paypal with respect to eChecks. Steps: Profile->Payment Received Preferances->Select the Block eCheck Option you want So far, it's helped alleviate future occurances so that customers can submit payment with an echeck. You can “disallow” (aka block) eChecks. I had a couple negative experiences as well and changed a setting in paypal with respect to eChecks. Steps: Profile->Payment Received Preferances->Select the Block eCheck Option you want

So far, it’s helped alleviate future occurances so that customers can submit payment with an echeck.

]]> By: How We Handle Angry Customers And Potential Customer Service Disasters | MyWifeQuitHerJob.com http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-4406 How We Handle Angry Customers And Potential Customer Service Disasters | MyWifeQuitHerJob.com Thu, 01 Jul 2010 14:29:42 +0000 http://mywifequitherjob.com/?p=9595#comment-4406 [...] Customer Stories: The OverDraft Fee Fiasco [...] [...] Customer Stories: The OverDraft Fee Fiasco [...]

]]> By: Mark @ Tax Problems http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-4242 Mark @ Tax Problems Fri, 11 Jun 2010 22:29:58 +0000 http://mywifequitherjob.com/?p=9595#comment-4242 Apparently irrational and grumpy people use checks too. Egads! Apparently irrational and grumpy people use checks too. Egads!

]]> By: Tweets that mention Customer Stories: The OverDraft Fee Fiasco | MyWifeQuitHerJob.com -- Topsy.com http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-4230 Tweets that mention Customer Stories: The OverDraft Fee Fiasco | MyWifeQuitHerJob.com -- Topsy.com Thu, 10 Jun 2010 16:45:50 +0000 http://mywifequitherjob.com/?p=9595#comment-4230 [...] This post was mentioned on Twitter by mywifequit, David Leonhardt. David Leonhardt said: RT @mywifequit: New Customer Story At MWQHJ: The OverDraft Fee Fiasco http://su.pr/9nWxLm [...] [...] This post was mentioned on Twitter by mywifequit, David Leonhardt. David Leonhardt said: RT @mywifequit: New Customer Story At MWQHJ: The OverDraft Fee Fiasco http://su.pr/9nWxLm [...]

]]> By: Tyler WebCPA http://mywifequitherjob.com/customer-stories-the-overdraft-fee-fiasco/comment-page-1/#comment-4229 Tyler WebCPA Thu, 10 Jun 2010 16:31:38 +0000 http://mywifequitherjob.com/?p=9595#comment-4229 People with bad credit use checks, and people over 90 years of age. People with bad credit use checks, and people over 90 years of age.

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