Comments on: Customer Stories: The Woman Who Didn’t Get A Receipt

By: Steve

Steve — Fri, 01 Jul 2011 15:23:58 +0000

Yeah, AOL customers give me the shivers too mainly because it usually indicates that they are not tech savvy.

By: embeenie

embeenie — Mon, 27 Jun 2011 18:30:35 +0000

Whenever I see an aol address in the company customer service email, my immediate thought is that it’s spam. Almost all of our spam comes from different aol accounts…and many of the broken-English, double-entendre email subject lines are quite hilarious. I generally delete anywhere from 40-80 of them in any given day.

By: Steve

Steve — Wed, 12 Nov 2008 04:07:48 +0000

Hey Jon,

What can I say. Some people consider AOL the gold standard. Whenever I see an aol address for a customer, I always get a bit apprehensive.

By: Jon Kepler

Jon Kepler — Tue, 11 Nov 2008 19:45:58 +0000

Doesn’t this lady remember the day when AOL spammed her physical mailing address with those “540 hours free!” internet CDs?

By: Bleu Panda

Bleu Panda — Wed, 05 Nov 2008 17:58:36 +0000

Too funny! Apparently, AOL is the tech standard for this lady – if AOL thinks its junk, then it must be!

By: Steve

Steve — Wed, 05 Nov 2008 17:16:12 +0000

Hi James,
We always provide a receipt via email and a paper one inside the delivered package. People can be really rude, but the good thing is that these sorts of customers are in the minority. Otherwise I wouldn’t be able to put up with it on a day to day basis.

By: Steve

Steve — Wed, 05 Nov 2008 17:15:06 +0000

Hi Carla,

Once you start getting orders, I’m sure you’ll get more than your fair share of phone calls as well. You might want to use some sort of phone virtualization service where you can route one number to any other number of your choice. Comes in handy if you are constantly on the run.

By: James

James — Wed, 05 Nov 2008 07:13:05 +0000

i worked in customer service at JCPenney’s when i was in high school. one day an old dude came up to the counter with an envelope in hand. he dumped out its contents right in front of me — his credit card cut into tiny little pieces — said something rude and walked away. it’s amazing how rude some people can be!

does your store have a printable receipt at the end of the sale?

By: Carla

Carla — Tue, 04 Nov 2008 22:39:31 +0000

Wow, just wow! I briefly worked for a large beauty retailer (online part of the business) a few years ago and have received many calls from people like that. It was usually people wanting you to place the order (because they didn’t trust the “internets”) to just downright nasty customers. Once I start getting orders, I’m not sure how I will deal with that since I work a full time job, but I will deal with it when the time comes.

In terms of emails going to the spam folder, I’m not sure what to say about that. I always think it depends on their settings. I use Constant Contact for newsletters, and though their system is set up so that your emails don’t look like spam, a lot of it still depends on the customers settings, especially if they use AOL or a corporate email. When I worked for a .gov or a financial firm, a lot of emails when to the Outlook Junk E-mail folder. In the “thank you for your order” page, I would add that they should receive their conformation email and to check their junk mail or spam folder if they don’t receive in X amount of time. I hope others here can help you!

By: Ashley @ Wide Open Wallet

Ashley @ Wide Open Wallet — Tue, 04 Nov 2008 21:46:10 +0000

LOL… People are crazy!!