How To Contact A Seller On Amazon | The Most Reliable Way To Do It

How To Contact A Seller On Amazon

If you’ve ever needed to contact an Amazon seller, you know it’s not always clear how to do it. Maybe you have questions about a product, issues with an order, or need further information.

The problem is, finding how to contact a seller on Amazon can be confusing.

In this post, I’ll show you exactly how to contact a seller on Amazon. With these straightforward steps, you’ll be able to quickly address any questions or concerns and make your Amazon shopping experience hassle-free.

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How To Find A Specific Seller On Amazon

You can locate any seller on Amazon, including third-party sellers and Amazon itself by clicking on the seller link just below the listing title on the product page.

Product Page

Amazon product page

The seller’s name appears just below the listing title on the product page.

You can also see it on the right side of the page, below the “Add to Cart” and “Buy Now” buttons, next to “Sold by.”

Typically, items from third-party sellers are shipped by Amazon, as most sellers use Amazon FBA for product handling and shipping.

Search Bar

Amazon search for seller

You can also find a specific seller by entering the store’s name in Amazon’s search bar.

Amazon then offers suggested searches to help you find the correct spelling and ensure accurate results.

How To Contact Sellers On Amazon

You can contact sellers on Amazon through the product listing page, your order history page, Amazon’s buyer-seller messaging, the seller’s social media, and Amazon’s customer service.

Product Listing Page

"Ask a question" button on seller page

If you want to know more about a product or the seller before buying, use the product listing page.

  • On the product detail page, click the seller’s name.
  • Select “Ask a Question” on the following page.
  • Use the “Seller Messaging Assistant” chat or fill out the contact form. There’s a 4000-character limit for the messages. You can attach files to help the seller understand your concerns.
  • Click “send email” to send your message.

Your message will be sent through the Amazon Buyer-Seller Messaging Service. You can expect a reply via email within two business days.

Note: The process is similar on the Amazon mobile app, though the options might be in a different location.

Order History Page

Amazon homepage

If you’ve placed an order and want to raise an issue with a third-party seller, you can contact them using your order history page.

  • Navigate to “Your Orders.”
  • Find your order in the list.
  • Click “Problem with order.”
  • Select your issue from the displayed list.
  • Click “Contact seller.”

If the seller doesn’t respond within two business days, contact Amazon’s customer support for help.

Amazon’s Buyer-Seller Messaging

Your Account page on Amazon

If you’re already in conversation with a seller, you can continue communicating using Amazon’s Buyer-Seller Messaging feature.

On a computer:

  • Hover over “Accounts & Lists” and select “Account.”
  • Look for the envelope icon in the third row of tiles to access your messages.
  • In your inbox, find the message from the seller.
  • Click the response button above the message to write your reply, then click “Submit” to send it.

On the Amazon app:

  • Tap the menu and select “Account.”
  • Go to “Message center,” then “Your Messages.”
  • The tab you need is right below “All Messages.”
  • Locate the seller’s message and respond in the same way.

If you’re using a web browser, you have the option to add attachments, such as images or documents, to your message.

Seller’s Social Media Channels

Bumblebee Linens Instagram page

To contact a seller outside Amazon, check their social media channels which are often linked on their Amazon Storefront below the product name.

However, it’s best to keep all communication with sellers within the Amazon platform for proof in case of order issues, as Amazon does not consider external messages as evidence.

Amazon Customer Service

Amazon Customer Service page

If the seller doesn’t respond to your messages, you can turn to Amazon customer support as a last resort.

Amazon offers various ways to contact their customer service, including email, phone, and live chat, as well as through their help page and social media channels.

For a complete guide on how to get in touch with Amazon customer service, make sure to read my article: “How To Contact Amazon Customer Service And Get Help Immediately.”

What Should I Message A Seller On Amazon?

Young men working at a coffee bar

You should be as detailed as possible when starting a conversation with third-party sellers on Amazon by providing all the necessary information, including the order number, to help the seller understand and address your concern.

If you’re using the Amazon Buyer-Seller Messaging service, there’s a limit of 4,000 characters per message. This is usually enough for most types of communication.

In addition, if you’re using a web browser, you can attach files. This is useful for sharing visual references to clarify any issues or questions you have about the product.

Will The Amazon Seller See My Email Address?

A laptop displaying a Gmail account

Your email address remains hidden when you contact a seller on Amazon.

Amazon takes this measure to protect your privacy and prevent any unauthorized marketing activities outside their platform.

Instead, the seller receives an email from Amazon regarding your concern or inquiry about their products, but your actual email address is not disclosed in this process.

What If the Seller Does Not Respond?

If the seller doesn’t respond in two business days, check if your order is covered by the A-to-z Guarantee and contact Amazon’s customer service to make a claim.

Amazon will then determine if your order is eligible for a refund.

How Do You Report A Problem With An Amazon Seller?

Report an issue on Amazon

If you believe an Amazon seller is engaging in fraudulent activities or have had an unpleasant experience, you can report them through Amazon’s online system.

Here’s how:

  • Visit the product listing of the seller you want to report.
  • Scroll down to the “Seller Information” section and click on the seller’s name.
  • Click the “Report” link next to their name on the seller’s profile page.
  • Select the reason for your report from the drop-down menu, such as “Inappropriate Seller Behavior” or “Counterfeit Product.”
  • Provide a detailed description of the issue in the text box. Include any evidence or screenshots to support your claim.
  • Click the “Submit” button to send your report to Amazon for review.

What To Do After You Contact An Amazon Seller?

A small alarm clock

Once you’ve reached out to the seller, give them two to three business days to respond. Most sellers often reply within a few hours.

Plus, you don’t need to worry about being misled by the seller, thanks to Amazon’s A-to-z Guarantee. This guarantee is your safety net for purchases from third-party sellers on

It assures that you’ll receive your item within the seller’s specified timeframe and that its condition will match what’s described on Amazon.

If your purchase doesn’t meet these standards, the A-to-z Guarantee allows you to file a claim for a refund.

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About Steve Chou

Steve Chou is a highly recognized influencer in the ecommerce space and has taught thousands of students how to effectively sell physical products online over at

His blog,, has been featured in Forbes, Inc, The New York Times,  Entrepreneur and MSNBC.  

He's also a contributing author for BigCommerce, Klaviyo, ManyChat, Printful, Privy, CXL, Ecommerce Fuel, GlockApps, Privy, Social Media Examiner, Web Designer Depot, Sumo and other leading business publications.

In addition, he runs a popular ecommerce podcast, My Wife Quit Her Job, which is a top 25 marketing show on all of Apple Podcasts

To stay up to date with all of the latest ecommerce trends, Steve runs a 7 figure ecommerce store,, with his wife and puts on an annual ecommerce conference called The Sellers Summit.  

Steve carries both a bachelors and a masters degree in electrical engineering from Stanford University. Despite majoring in electrical engineering, he spent a good portion of his graduate education studying entrepreneurship and the mechanics of running small businesses.