Right now, selling on Amazon is almost too easy. All you have to do is find a product with good margins/demand, list it on Amazon, and it will eventually sell because Amazon’s audience and reach is so vast.
When my wife and I first started selling on Amazon several years ago, we sold over 60 units in a matter of 8 days with just 3 products listed online with no reviews. Amazon is seriously that powerful.
But with any business with low barriers to entry, there’s always going to be a ton of competition. Right now, with all of the various Amazon courses and tutorials out there pushing private label selling, Amazon is slowly getting flooded with a bunch of me too sellers.
Don’t get me wrong, the market is still far from saturated but I foresee Amazon turning into another EBay in a few years or so. In fact, I’m already seeing a few warning signs which I’ll describe in this post.
To me, Amazon is like a drug, a drug that promises you quick sales in a short period of time while making you addicted and dependent on their marketplace.
When I interviewed various ecommerce business owners, there were 2 main schools of thought.
- Go all in and ride the Amazon wave for as long as it lasts.
- Proceed with caution, think long term, and divert some resources to your own branded site.
Sales and revenue might be great right now, but things can turn on a dime and you have to make sure you have a fall back plan just in case…because Amazon doesn’t really care about you.
The best advice I can give is that you place at least 20% of your resources on your own branded platform instead of going all in on Amazon. Or else here’s what could happen…
Note: The following are real stories that either I or my close colleagues have experienced first hand from selling on Amazon. While Amazon is great way to make money right now, you have to be careful and not put all of your eggs in Amazon’s basket.
Related: If you are interested in learning how to start your own branded ecommerce store, click here to take my FREE 6 day mini course on ecommerce.
Amazon May Ban You For Factors Beyond Your Control
If you do a little Google searching, you can easily find stories of Amazon entrepreneurs losing their businesses practically overnight. But as with anything on the Internet, I like to take everything I read with a grain of salt.
After all, the seller could have sold counterfeit goods or violated Amazon’s terms of service and got banned for legitimate reasons.
For this article, I decided to do some of my own research and reached out to a few banned Amazon sellers for their side of the story.
Long story short, after talking to several sellers, one common theme emerged. The threat of getting banned is quite real, can happen unexpectedly, and often times can be out of one’s control.
In fact, the #1 number threat of getting your Amazon seller’s account revoked is by getting a string of negative feedback on product quality policy violations.
I also learned that there are “negative feedback” services out there that will leave an array of bad seller feedback for a nominal fee.
But anecdotes aside, I reached out to a few 6 and 7 figure sellers who had been banned on Amazon and here’s what they had to say.
The first seller was making over $1.5 million in sales over the last few years and was suspended for product quality policy violations.
Out of over 8000 products that were shipped that year, six customers complained to Amazon that their product arrived used or damaged. In addition, a small percentage of customers also listed the item as “defective” or “didn’t match the listing” as their return reason.
First off, all of the products cited were brand new and the listings all accurately matched the products being sold. (I took the seller’s word for it)
But here’s where it gets interesting. According to Amazon’s policies on return shipping.
When you return an item using the Online Returns Center, and the reason for return is not a result of an Amazon error, the cost of return shipping will be deducted from your refund unless your item qualifies for a free return.
Amazon’s policies always favor the buyer in almost all cases. And savvy customers are well aware that customers can bypass return shipping fees by stating their product arrived damaged or that it did not match the listing.
So let’s say Joe Schmoe wants to make a return and doesn’t want to pay for return shipping. Why not just mark it as defective or inaccurate? There’s no penalty for the buyer and the seller has everything to lose.
Side Note: One time, a buyer purchased a bunch of our napkins, used them for a party and soiled them, and then returned them for a full refund stating that the item was not as expected. We had to eat the cost.
This particular seller had metrics that never fell below targets (98%+ positive feedback, 99%+ on time delivery, 99%+ tracking information, .11% defect rate, 0.00% cancellation rate, and fast customer response times). He’s had less than five A-Z claims ever and the majority of which were immediately refunded.
While no one will ever know the true reason why he was banned, the upshot was that he was stuck with $180,000+ in liabilities and $350,000+ in retail merchandise in stock that he could not move.
Amazon froze over $100,000 in his account for months and he had to lay off 1/3 of his staff.
Moral of the story: Never depend on Amazon, eBay, NewEgg, Rakuten, or any other marketplace as your primary stream of revenue because your business can literally disappear overnight. These companies can close accounts for any reason, including but not limited to complaints of any kind, policy violations that may not be valid or eliminating you as a competitor to make higher profits.
Focus on multi-channel selling with your own store/site at the forefront to ensure you can never be “deleted”.
Other Sellers Will Copy You
I actually have my own personal horror story to share here which occurred during my first year selling on Amazon. One day, I was checking up on my listings when I noticed that products from our online store were being listed on Amazon without my permission.
When I took a closer look, I discovered that a seller under the name “bee” had stolen all of our product photos and all of our product descriptions and were selling our items on Amazon!!!
They literally ripped everything off! They stole our photos, our verbiage and even our product numbers. It was wholesale piracy on a large scale with over 400 SKUs.
When we sent an email to Amazon, they sent us an automated response asking us for documentation on each and every product to show proof that we owned the photos and descriptions.
To put together a thorough response would have taken a ton of work and time and we were unable to get a human to take care of this for us. Fortunately, we politely reached out to the vendor and they took everything down without a fight.
But what if they refused? We could have been mired in a battle for months and forced to navigate through a series of automated responses for over 400 products.
While it’s easy for a customer to file a complaint on a seller, it’s much harder for a seller to file a complaint against another seller. Be aware!
Other Sellers Will Hijack Your Listings With Copycat Goods
While getting all of your products copied and stolen doesn’t happen very often, there is rampant piggy backing of Amazon listings happening all the time.
Even if you sell a private labeled product under your own brand and ASIN (Amazon product number) on Amazon, there is nothing stopping another seller from piggy backing on your listing and undercutting you on price with a counterfeit item.
For example, let’s say I sell linen napkins that are clearly labelled with my own brand and label. An unscrupulous seller could sell poorer quality linen napkins under my same Amazon product number and undercut me on price even though it’s not the same item.
In the worst case scenario, a customer might buy this counterfeit product, be unsatisfied with the quality and leave bad feedback on my product even though it’s counterfeit!
The best way to fight this is to actually purchase the product yourself as a customer and then file an AtoZ complaint against the fraudulent seller.
Unfortunately, this process is a major pain in the butt and Amazon has been known to take its time before taking action.
Underhanded Tactics Evil Amazon Sellers Are Using To Cheat And Get Ahead
In just the past few years, Amazon has become such a cutthroat marketplace that unscrupulous sellers have been purposely trying to sabotage their competitors. As a result, most sellers are hush hush about their products and never talk about their winners in public.
In fact Amazon is so competitive today that if you have a product that is even mildly successful, you will eventually get piggybacked by multiple sellers if you haven’t been already.
Here’s a sampling of some of the insidious activities that are happening on the platform right now.
The tactics mentioned below are evil and highly unethical. And the fact that people are using these strategies really makes me angry.
But you should be aware of what’s happening out there in case it happens to you.
Evil Strategy #1: Tying Up All Of Your Inventory
It’s quite possible that I was a victim of this first strategy during the holiday season last year. In November, a customer purchased a large quantity of product which put us out of stock of this one particular SKU.
While my wife and I were thrilled at receiving such a large order, we knew that we would not be able to replenish the stock in time to meet the rest of the holiday demand.
No big deal, we thought to ourselves. It was only 1 product. But guess what happened? A seller who was piggybacking our product got the buy box because we were out of stock.
And then about 4 weeks later, a substantial portion of that large order was returned.
So not only did we miss out on a lot of holiday sales for that particular product because we were out of stock, but we didn’t make much money either because the large order was returned!
Looking back, we can’t really prove whether the buyer was in cahoots with the piggybacker to purposely put us out of stock, but I learned from my friend that there are groups out there who do this on purpose!!!
Here’s the strategy that the evil sellers are employing.
First off, they buy all of your inventory to steal the buy box. Then they sell your exact same goods on the same Amazon listing and on EBay.
Finally at the end of the season, they return the excess inventory!
I wish that there was a good way to combat this but there’s nothing you can really do except to be wary of any large order that you receive and to contest any large return complaints.
Evil Strategy #2: Changing Your Product Photos
If you are an Amazon seller who has not registered your brand (which now requires a trademark), you need to be very careful about other sellers changing out the photos on your listing.
Here’s what sucks. When someone changes the photo on your listing, you don’t even get a notification! So the only way to know that this has happened is to constantly watch your listings like a hawk.
If your picture gets switched out from under you, there are many bad things that could happen. For example in the worst case, an evil seller could change your photo to a completely different product or bundle.
So when a customer buys from you and notices that the product doesn’t match the photo, they could complain and ding your account.
The best way to combat this is to register your brand. A lot of new sellers skip this step in the beginning because it requires a website and a trademark but if your product ends up taking off, you need to take care of this ASAP.
Related: If you are interested in learning how to register your brand, check out my post on How To Register Your Brand On Amazon’s Brand Registry
For us, we’ve had cases where our primary photo was swapped despite being brand registered. So today, we consistently monitor our account health for anomalies.
For example, if we see a lot of returns marked as “does not match description” or “not as advertised”, we take a closer look to make sure that there’s no foul play involved.
Evil Strategy #3: Leaving False Negative Feedback On Your Products
Did you know that there are people out there who will leave negative feedback on a product for a fee? While Amazon has tried to crack down on this practice, there are still groups out there doing this.
Basically, a competitor will have someone buy your product and then leave you negative feedback claiming that your product is counterfeit or fake.
Amazon’s bots will then take notice of these “trigger keywords” and immediately ding your account.
Here’s the thing. Most real buyers don’t use language like “bootleg” or “counterfeit”. In our experience, genuine buyers who want their money back for a return just express their anger or disappointment at the product for a specific reason.
If you find that someone is using words like “counterfeit, bootleg, or fake”, then chances are the feedback is malicious.
The best way to combat this practice is to pay attention and address the negative feedback immediately. Be super courteous and show that you are willing to do ANYTHING to make the problem right.
Amazon will keep a record of all of the conversations and take note of your responsiveness and great customer service should you ever get suspended.
In other cases, Amazon may force you to show documentation that your products are indeed “genuine”. Sometimes this involves suspending your product until the proof is provided. Either way, it sucks because you are guilty until proven innocent.
Hopefully, Amazon is hard at work creating algorithms to detect fake negative feedback because getting targeted by malicious claims really sucks.
Evil Strategy #4: Orchestrating Multiple Returns And Simultaneous Negative Feedback
As an Amazon seller, you are required to maintain certain metrics on your account to stay in good standing in the eyes of Amazon.
If you have too many returns or too many bad feedbacks on your products in a short period of time, you risk getting your product or account suspended.
For example, here are some of Amazon’s guidelines for a high quality account.
- Order defect rate of less than 1%
- Negative feedback less than 6%
- Customer response time less than 24 hours
- A return rate of less than 3%
What evil Amazon sellers will sometimes do is have people make multiple purchases of your products and then coordinate their returns and negative feedback all at once.
Multiple returns and multiple negative feedbacks in a short time frame can be disastrous to your account standing.
Unfortunately, there’s not much that you can do about this practice other than to respond to each complaint as soon as possible. And hopefully, your products already have enough positive feedback to counteract the bad.
In the event that you suspect foul play, report it to Amazon. The good thing is that you have 90 days to contest bad feedback and if it is removed during that time then nothing bad happens to your account.
Evil Strategy #5: Stealing The Buy Box And Shipping Poor Quality Items To Sabotage Your Listing
Over the holidays, one of the students in my Create A Profitable Online Store Course had a product that absolutely killed it. She managed to rank her product in the top 3 of Amazon search for a competitive keyword and she was making 5 figures per month off of a single product.
At the time, her product had a 4.5 star rating and things were great. But one day, she noticed that her sales had dropped to just a trickle and when she checked her listing, she noticed that someone else was selling her product for significantly cheaper and she no longer had the buy box.
Here’s the thing.
She designed these products herself so it was highly unlikely that this seller was selling the exact same thing. As a result, she did a test buy and when she received the item, she was shocked to see a poorly made imitation with a cheap copy of her packaging.
Even though she contacted Amazon, she got the run around and they did nothing about it. Meanwhile, negative reviews started trickling in and her search rankings started dropping.
Eventually, this seller went away but the damage was already done. She was left with a crippled listing that still hasn’t fully recovered.
Unfortunately, this student learned the hard way not to depend on Amazon for 100% of your sales. Today, she’s focusing a lot more time on her own website and diversifying across other channels.
Evil Strategy #6: Outright Accusing Your Competitor Of Selling Counterfeit Goods
Over the years, the number of knockoff products from China has been exponentially increasing. And with large brands like Birkenstock pulling out of the platform due to piracy, Amazon has been extremely sensitive to counterfeit claims.
Unfortunately, unscrupulous sellers have started using this to their advantage.
Because Amazon is quick to the ban hammer and sellers are considered guilty until proven innocent, evil sellers are getting legit private label products suspended by accusing them of selling fake products.
Everyone that I spoke to who has had this happen to them eventually got their products back online. But the appeals process was grueling and tedious and some sellers had their products suspended for weeks.
What’s particularly frustrating about this tactic is that Amazon simply doesn’t care. Your puny listing doesn’t matter to them as there’s always another product to take its place.
As with all things in life, if something sounds too good to be true, then there will always be unseen disadvantages. Don’t get me wrong. There is still a ton of opportunity to be found from selling on Amazon.
But I caution you to not put all of your eggs in one basket.
With Amazon, you do not own the platform. You do not own your own brand. You can be banned at any time. And there are unscrupulous sellers and customers everywhere.
I’ve been selling on Amazon for several years now and I continue to be amazed at the lengths that some sellers will take to stay competitive. All of the tactics mentioned in this post are reprehensible yet Amazon isn’t doing much about it.
In my opinion, the best way to stay sane is to
- Spend at least a portion of your time and resources on your own branded platform to ensure the long term longevity of your business.
- Keep clear of ultra competitive products where evil Amazon sellers are at their worst.
- Build an audience of shoppers and establish your own brand immediately.
If you are interested in learning how to start your own online store and establishing a long term branded business, click here to take my FREE 6 day mini course on ecommerce.
- How To Report A Seller On Amazon And Fight Hijackers Who Steal Or Piggyback On Your Listing
- 5 Amazon Alerts That Will Change The Way You Manage Negative Feedback, Inventory And Sales
- Should You Sell On Amazon And Will It Cannibalize Your Online Store Sales?
- Selling On Amazon Vs Ebay Vs Etsy And Why Relying On A Single Platform Is Gambling
- Why Chinese Sellers Are Dominating Amazon And How To Beat Them
Have you read these?
- Why You Should Never Start an Ebay Store
- How To Do SEO For An Ecommerce Store And Rank In Search – The Definitive Guide
- How To Start A WordPress Blog On A Shopify Or BigCommerce Store And Should It Be On A Subdomain?
- Customer Service Tips: How Would You Handle These Awkward Situations?
- How I Increased Email Signups 131% With A Wheel Of Fortune Popup For My Shop