Shep Hyken explains why customer amazement comes from being 10% better consistently, the difference between loyal and repeat customers, and how to measure both.
Bernie Thompson built an 8-figure electronics brand on Amazon without buying reviews. Here is his launch strategy, plus the sales tax trap that blocks Shopify.
Vivian Kaye built Kinky Curly Yaki to $6 million with no paid ads and no email list at first. Here is how community, micro influencers, and SEO did it instead.
Claire Carpenter took orders before she owned any inventory and hit six figures in 10 months selling e-bike kits. Here is exactly how the preselling model worked.
Chase Dimond has driven over $50M in email revenue. Here is how to find your send frequency, segment properly, and use link tracking most stores never touch.
Kurt Elster and I break down the mistakes we see most: obsessing over page speed, weak copy, app roulette, guessing at your customer, and chasing revenue over profit.
Chris Mercer explains why most stores use analytics wrong, the QIA framework for asking better questions, and why multi-touch attribution cannot be solved.
A 16-year-old makes over $1,000 a month selling enamel pins on Etsy. Here is the Facebook group strategy she used to presell her first batch with no audience.
Andrew Youderian built Overlander.com from a concept to a $1M run rate in six months. Here is how the influencer partnership, catalog, and launch actually worked.
Austin Brawner and I run seven-figure businesses with tiny teams. Here are the five systems we automate: hiring, content, email triage, priorities, and marketing flows.
When to move to a 3PL, what it costs, and the shipping pricing trap that hides the real number. Aaron Rubin of ShipHero breaks down third party logistics.
What makes ecommerce packaging convert: giftable boxes, what belongs on functional product packaging, logo rules for embossing, and Amazon insert design.