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The most important Amazon FBA reimbursement policy change of 2024 is a hard deadline of October 23 that cuts your look-back window for lost-warehouse claims from 18 months down to 2 months, a 90 percent reduction. On this episode of the My Wife Quit Her Job podcast, I sat down with Yoni Mazor, founder of Getida, who audits Amazon FBA reimbursements for thousands of sellers and has been to nearly every Amazon event on the calendar.
Amazon announced the change on July 24 and framed it as a benefit, since Amazon will now proactively reimburse sellers for lost-warehouse inventory. Yoni’s read is different. Amazon was already automatically issuing those reimbursements. The real change is the shortened window, which quietly transfers money back to Amazon whenever a seller does not audit their account in time.
Below is a breakdown of what the new policy actually says, what it costs a seven-figure seller in real dollars, the three FBA claim types that matter most, and the exact Seller Central process for filing lost-warehouse claims before the deadline.
Key takeaways
- The October 23 deadline cuts the look-back window for FBA lost-warehouse reimbursement claims from 18 months to 2 months. Sellers must audit and file claims for the full prior 18 months before that date.
- A seven-figure Amazon seller can expect 1 to 3 percent of annual revenue back in reimbursements across all 30 claim types. Lost-warehouse alone is worth roughly 1 percent, or about $10,000 on $1M in FBA sales.
- The three highest-value FBA claim types are lost inbound shipments (9 months look-back in the US), lost warehouse (soon 2 months), and weight-and-dimension overcharges (90 days).
- Amazon reimburses at retail value, not cost. Reclaimed money is margin, not just recovered COGS.
- Amazon’s stated 3-year plan is to double its overall profit margin from about 6 percent to 12 percent. Higher FBA fees, new inbound placement fees, and low-inventory fees all fit that pattern.
What are Amazon’s new FBA reimbursement policy changes?
Amazon’s new FBA reimbursement policy is a July 24, 2024 announcement that Amazon will automatically reimburse sellers for inventory Amazon loses inside its fulfillment centers, and that starting October 23, 2024, sellers will have only 60 days to audit those claims instead of the previous 18 months.
The auto-reimbursement piece is not new in practice. Amazon has been running that automated payout on lost-warehouse inventory for years. What is new is the shortened window for sellers to verify Amazon’s math and file for any missed payouts on that claim type.
The change applies to one specific claim type out of the roughly 30 discrepancy types Amazon tracks. The other 29 keep their existing look-back windows, at least for now.
How much does the new reimbursement deadline cost a typical Amazon seller?
The new reimbursement deadline costs a typical seven-figure Amazon FBA seller roughly $9,000 in unrecoverable claims per year, based on Yoni’s paper-napkin math. Annual discrepancy rates run 1 to 3 percent of revenue across all 30 claim types, and lost-warehouse claims are worth about one third of that.
On $1M in FBA sales, that is about $10,000 in lost-warehouse claims per year. Under the old 18-month window, all of it was recoverable. Under the new 60-day window, only the most recent 2 months of that $10,000, or about $1,000, will still be eligible when the deadline hits.
The seller who is already actively auditing gets hit less. If you are recovering $3,000 of the $10,000 yourself today, the remaining $7,000 is what a specialist would clean up. After October 23, $6,000 of that becomes permanently unclaimable.
What are the three most important FBA reimbursement claim types?
The three highest-value FBA reimbursement claim types are lost inbound shipments, lost-warehouse inventory, and weight-and-dimension fee overcharges. Together they account for the majority of the 1 to 3 percent of revenue an FBA seller is typically owed each year.
Lost inbound shipments happen when you ship 1,000 units to Amazon and Amazon receives 900. In the US, sellers have 9 months to reconcile these. In Europe, the window is 6 months. Amazon requires supplier invoices and proof-of-delivery documentation before it will pay.
Lost-warehouse inventory is what the new October 23 policy touches. Amazon loses the units after check-in and owes you back the retail value. Look-back window is dropping from 18 months to 2 months.
Weight-and-dimension overcharges happen when Amazon’s system thinks your phone case is the size of a refrigerator and charges $15 in FBA fees instead of $6. The look-back window here is 90 days.
A bonus category worth watching is customer-return issues, which come in two flavors: customers who get refunded but never send the item back, and customers who send back the wrong item (a “wrong FNSKU return”).
FBA reimbursement claim types at a glance
| Claim type | What it is | Current look-back (US) | What changed in 2024 |
|---|---|---|---|
| Lost inbound shipment | Units missing between your dock and Amazon’s receiving | 9 months | No change (was 18 months in 2019, now stable) |
| Lost warehouse | Units Amazon loses after check-in | 18 months → 2 months on Oct 23 | 90% reduction in look-back window |
| Weight-and-dimension overcharge | FBA fee charged on wrong product dimensions | 90 days | Reduced from 18 months around 2020 |
| Customer return issues | Refunded but not returned, or wrong item returned | Varies | No change |
How do you file an FBA lost-warehouse reimbursement claim in Seller Central?
To file an FBA lost-warehouse reimbursement claim yourself, download the inventory ledger report from Seller Central, then use the built-in FBA Lost Warehouse Reimbursement Tool to submit each eligible FNSKU and transaction ID. Amazon will investigate and pay out on eligible claims automatically.
Here is the exact click path Yoni walked through on the episode:
- In Seller Central, go to Reports, then Fulfillment, and download the Inventory Ledger Report. The Excel file gives you two columns you need: FNSKU and TRID (transaction ID).
- Back in Seller Central, use the search bar to open the FBA Lost Warehouse Reimbursement Tool.
- Paste the FNSKU and TRID pairs into the tool’s search boxes. It is a copy-paste job.
- The tool will tell you whether each entry is eligible. Eligible entries open a case automatically, and Amazon issues the reimbursement if the units are truly missing.
- Repeat until you have cleared the full 18 months of history. Do this before October 23, 2024.
If the process is unfamiliar, or if you sell across multiple ASINs and shipments and cannot audit that volume by hand in time, this is the exact use case for a service like Getida. Yoni’s team runs on a success-fee model where you only pay when they recover money, with no subscription cost up front, and podcast listeners can get the first $400 in recoveries free at getida.com/mywifequit.
Why is Amazon raising FBA fees and tightening reimbursement windows in 2024?
Amazon is raising FBA fees and tightening reimbursement windows in 2024 because CEO Andy Jassy has committed to doubling Amazon’s overall profit margin from roughly 6 percent to 12 percent over the next three years. Jassy came from AWS, Amazon’s high-margin cloud division, and the FBA fee changes are the retail side executing on that goal.
Beyond the reimbursement deadline, sellers in 2024 are absorbing three other fee categories that did not exist a few years ago:
- Inbound placement fees. Amazon charges you to receive your bulk inventory unless you agree to split shipments across multiple fulfillment centers yourself. Splitting adds real supplier labor and logistics cost.
- Low-inventory fees. If a hot-selling ASIN has less than 4 weeks of supply on hand, Amazon charges an additional fee because Amazon is losing sales it could have made.
- Rising PPC costs. Amazon’s ad business crossed $41 billion in 2023 and is now the third leg of the digital-ad triopoly alongside Meta and Alphabet, with NFL and NBA streaming rights layered on top. More ad inventory means more competition for keyword bids.
Yoni’s read is that this is the retail evolution playbook. Walmart followed the same curve in the 1970s and 80s, adding chargebacks, guaranteed margins, and pay-to-play shelf space until only well-capitalized brands could survive the store.
What Amazon FBA sellers should do before October 23, 2024
Before October 23, 2024, every FBA seller should audit the full 18 months of lost-warehouse claims and file for any missed reimbursements while the old look-back window is still open. After the deadline, the same claims become permanently unrecoverable.
Two practical action items to run this week:
- Audit lost-warehouse claims yourself using the Seller Central inventory ledger and the FBA Lost Warehouse Reimbursement Tool (steps above). Even a few hours of copy-paste work can surface thousands in recoverable claims if you have not done this before.
- Bring in a specialist for anything you miss. Getida and similar services work on a success-fee model. If you sign up before the deadline, they can clean up the remaining 17.5 months of history before the window closes and only get paid on what they recover.
Amazon reimburses at retail value, not cost, so a $9,000 recovery is $9,000 of margin. On the runway into Q4, that is enough to fund a meaningful bump in ad spend, an extra product launch, or another round of inventory before the holiday rush.
Frequently asked questions
When is the new Amazon FBA reimbursement deadline?
The new Amazon FBA reimbursement deadline is October 23, 2024. On that date, the look-back window for lost-warehouse inventory claims drops from 18 months to 2 months. Any eligible claims older than 60 days after October 23 become permanently unrecoverable.
Does the shortened reimbursement window apply to all FBA claim types?
No. The shortened 60-day window applies only to lost-warehouse claims, which is one of roughly 30 FBA discrepancy types. Lost inbound shipments still have a 9-month window in the US, weight-and-dimension overcharges keep their 90-day window, and customer-return issues follow their own rules.
How much money is a typical Amazon FBA seller owed in reimbursements?
A typical Amazon FBA seller is owed 1 to 3 percent of annual FBA revenue in reimbursements across all 30 claim types. On $1M in FBA sales, that is $10,000 to $30,000 per year. Lost-warehouse claims specifically are usually about one third of that total.
Does Amazon automatically reimburse for lost inventory?
Amazon automatically reimburses for some lost-warehouse claims, but not all of them, and not for the other 29 claim types. Sellers still need to audit their own accounts and file missed claims within Amazon’s specific look-back windows for each category.
What is Getida and how does it work?
Getida is an FBA reimbursement audit service that scans your Seller Central data for missed claims across all 30 discrepancy types and files them on your behalf. There is no subscription fee. Getida charges only a success fee on money it recovers, and podcast listeners get the first $400 in recoveries free at getida.com/mywifequit.
Is Amazon making it harder for FBA sellers to be profitable in 2024?
Yes. In addition to shrinking the reimbursement window, Amazon added inbound placement fees, low-inventory fees, and continues to raise PPC costs. CEO Andy Jassy has publicly committed to doubling Amazon’s profit margin from about 6 percent to 12 percent over three years, and FBA sellers are absorbing much of the cost of that plan.
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