Comments on: How These Businesses Made Me A Customer For Life

By: shea

shea — Thu, 25 Dec 2008 10:11:01 +0000

Steve,
I am wishing you and your family the very best this Holiday Season.
Merry Christmas!!!

By: Three Businesses That Made A Customer For Life | Customer Experience 360

Three Businesses That Made A Customer For Life | Customer Experience 360 — Fri, 19 Dec 2008 10:49:49 +0000

[...] how your business can make a customer loyal, for life? Just ask Jennifer, author of the blog “My Wife Quit Her Job.com“. Jennifer directly points out how 3 business have successfully made her a customer for [...]

By: Curious Cat Management Improvement Blog » Creating Customers For Life

Curious Cat Management Improvement Blog » Creating Customers For Life — Thu, 18 Dec 2008 13:37:47 +0000

[...] How These Businesses Made Me A Customer For Life So I walked out of Ray’s that day with a great deal and everything that I needed to get started. Since then, I have made every single sewing related purchase possible from their store. In some cases, I have gone way out of my way to drive there (it takes 20 minutes) just to pick up some spools of thread. I have also referred them to all of my friends. As far as I’m concerned, there are no other sewing dealers that I’m willing to deal with other than Ray’s. … I can speak so highly about these businesses because I’m extremely passionate about what they have to offer. Can you extract this kind of loyalty with your small business? You bet you can. Just think about the places and businesses that you are loyal to and replicate what they do. What sets your business apart from the competition? What can you do to provide lasting value? Keep a tally of these attributes, focus on the long run and you’ll be on the right path. [...]

By: Steve

Steve — Thu, 18 Dec 2008 06:07:08 +0000

Hi Gerard,

I’m right there with you. I tend to stick with businesses and stores that I know and trust. The problem with doing this though is that it closes you off to exploring new places of business. So you kind of have to strike a good balance between the new and old.

By: Gerard McLean

Gerard McLean — Thu, 18 Dec 2008 00:19:34 +0000

Are customers really this loyal any more? I know I am, but I keep getting told I am an anomaly, that business isn’t done like this anymore and I should not really have such expectations of authenticity.

I try to treat my clients like I would like to be treated, even though I know that only a very small percentage actually appreciate it and most just take advantage and will jump ship for a lower price.

Glad to see there are others like me, even if you are so far, the only one I’ve found

By: Underhanded Selling Tactics That Work But Should You Use Them? | MyWifeQuitHerJob.com

Wed, 17 Dec 2008 16:40:48 +0000

[...] How These Businesses Made Me A Customer For Life [...]

By: Steve

Steve — Wed, 17 Dec 2008 00:01:40 +0000

Thanks Vincent. We rely on word of mouth for a significant portion of our business, so we try to please our customers as much as possible. It really does work!

By: Steve

Steve — Wed, 17 Dec 2008 00:00:51 +0000

Yep. Sometimes it’s hard to tell if someone is being genuine but sooner or later the truth comes out.

By: Vincent

Vincent — Tue, 16 Dec 2008 15:47:04 +0000

Hey Steve,

I love this article. Their small act of kindness and dedication will definitely get them lots of customer through word of mouth. Thanks for sharing

Cheers
Vincent
Personal Development Blogger

By: Ross

Ross — Tue, 16 Dec 2008 09:37:19 +0000

Yeah, I’m loyal to businesses that really go out of their way and are GENUINELY interested in helping me… Great reminder to transfer this concept to our own lives also…